FAQs

You can see every payment method available for your order at checkout, before you pay.

Yes. Checkout is powered by Shopify and your payment details are encrypted in transit. Maison Store never sees or stores your full card number.

Orders may be cancelled within 24 hours of purchase by emailing hi@shopmaisonstore.com. Once an order has been fulfilled and shipped, it cannot be cancelled.

Orders are typically processed within 1–3 business days and usually arrive within 7–20 business days from the date of shipment. During high-demand periods, processing may take longer. See our Shipping Policy for details.

Yes. Shipping is free on all orders over $80. For orders under $80, a flat shipping fee is calculated at checkout based on your destination.

Once your order ships, you will receive a confirmation email with tracking information. Please allow 2–5 business days for carrier scans to begin appearing.

Please contact us first at hi@shopmaisonstore.com. We will investigate with the carrier on your behalf; most delays are resolved within a few business days of inquiry.

We accept returns on eligible items within 30 days of delivery. Items must be unworn, unused and in their original packaging, including the shoe box. Returns are subject to a $14.90 processing fee, or you may choose to receive that amount as store credit instead. Read the full Refund Policy.

Yes. Exchanges for a different size, style or color are free of charge within the same 30-day window, subject to availability.

Email hi@shopmaisonstore.com with photos as soon as possible after delivery. We require the item to be returned for inspection before any refund or resolution is issued.

Sizes are listed in US sizing on each product page. Our Size Guide has a general conversion chart. If you are between sizes or unsure, email us before ordering and we will help.